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City of Cheyenne Alarm Ordinance
2013 Alarm Ordinance
  • Effective September 1, 2013
  • Requires every alarm user to obtain an Alarm System Permit within 30 days of activation.  Applications must be submitted to the City Clerk along with a $100 activation fee.  This permit will remain valid for as long as the user owns or occupies the permitted property, or until the permit is revoked. Alarms that have had yearly permits issued prior to September 1, 2013 can be converted upon payment of a $25 fee and filing of a new application.
  • Applicants are required to provide a minimum of two emergency contact telephone numbers to the alarm monitoring company and on the permit application. 
  • Permit holders must notify the police department and the alarm monitoring company of any changes to the system or emergency contact information within five calendar days.
  • Alarm monitoring companies are now required to attempt contact with the permit holder or an emergency contact prior to requesting police dispatch.  Panic, duress and hold-up alarms will be handled as high priority calls and the call verification procedure is not required of the alarm monitoring company.
  • If a responding police officer cannot confirm that an alarm signal was caused by an attempted intrusion and there are no signs of forced entry, this alarm signal will be counted as a false alarm. The police department will respond to two false alarms within a calendar year without imposing an administrative response fee. After the second false alarm, permit holders will be issued a letter requesting corrective measures be taken.  A third false alarm response may be subject to a fee of $100. A fee of $200 may be assessed on the fourth false alarm response.  Upon a fifth false alarm response, a $400 fee may be imposed and the permit may be revoked.

The Most Common Causes of False Alarms
  • Faulty Equipment
  • Human Error
  • Low batteries or inconsistent power source
  • Unlocked or loose doors and windows
  • Incorrect installation
  • Pets, rodents and insects

Tips on Preventing False Alarms
  • Train anyone with permission to enter your home how to use your security system. Family members, baby sitters, relatives, neighbors, cleaning crews and repairmen should be trained on how to use your system in your absence. They need to be able to understand how to arm and disarm the system, know codes and passwords and how to cancel an accidental activation. Basic rule of thumb is if they have a key, they need to know the above information.
  • Preform occasional maintenance: Homeowners should perform maintenance to ensure that all cameras, detectors and sensors are clean and working as they should. Dust, spider webs and loose sensors can be the cause of false alarms.
  • Ensure that all windows and doors are secure and latched before arming the system.  If you have a damaged door or window, get them fixed before you use the system again. Deadbolt locks provide added security and helps to minimize accidental sensor disturbances.
  • Make sure panic buttons and other emergency activation features are out of the reach of small children.
  • Check the batteries of any wireless devices and the backup power to the primary keypad.
  • Be mindful of any changes you make to your home.  New pets, plants, decorations and even new furniture may all impact components of your security system.
  • Make sure that your alarm company’s monitoring center has current and accurate contact information.  Any changes need to also be reported to the Cheyenne Police Department Alarm Coordinator.
  • Contact an exterminator if rodents, insects and other unwanted pests are a problem.
  • Be aware of how your pets might affect your alarm.  Make sure your alarm company knows about any pets when designing your system since your motion detectors might interpret your pet as an intruder.
  • Test your system regularly to ensure it is working properly.  Follow your alarm company’s instruction to test.  Do not test by intentionally setting it off.

Additional Resources